The Malthouse, Malthouse Road,
Alton, Staffordshire, ST10 4AG, UK

Tel: 01538 703273

Frequently asked questions
Q How far is The Malthouse from Alton Towers?
A The Malthouse is in the village of Alton and is one mile away from Alton Towers.

Q What time can I check in at The Malthouse?
A Guest arrival time is from 4pm to 9pm.
We kindly ask that arrivals are no later than 9pm to ensure other guests will not be disturbed.

Q On the day of departure what time do I have to vacate my room?
I won’t want to go!
A 10am – but we won’t want you to go either!
Don’t worry you will come back!

Q Do you have off road parking?
A Yes – we have a free private car park for overnight guest use.

Q Is smoking permitted?
A All buildings (including guest bedrooms) are strictly no smoking. However, smoking is permitted in outdoor areas where ashtrays are provided.

Q Can I take out travel insurance?
A Yes - Rothwell & Towler are one of the companies able to arrange low cost protection for you that will cover you in the event of a genuine need to cancel.
Telephone 0845 90 80 171.

Q Is breakfast included in the cost?
A We include a delicious Malthouse breakfast of your choice to see you through the day. Choose from: Full English, Vegetarian, Vegan, Dairy Free or Gluten Free.

Q Will I have to assist with the washing up after breakfast?
A Extra brownie points will be awarded to all children who help us with the chores instead of going to Alton Towers!

Q Are there facilities to prepare or cook my own food?
A We are unable to offer you barbecue or other food preparation, food storage and cooking facilities. However we are happy to refrigerate medication and infant weaning foods.
You will not go hungry in the evenings, there are pubs and restaurants within walking distance where food is available.

Q Are babies and very young children welcome at The Malthouse?
A We make every effort to assist families with infants to enjoy as trouble free stay as possible. We have travel cots, bedside rails, night lights, high chairs and bottle sterilizing equipment. We are happy to store baby milk and weaning foods in our fridge.
Please ask for details at time of booking.

Q Do you have any facilities for less mobile guests or those with disabilities?
A We have a ground floor bedroom suitable for wheelchair users. It has a wet room style shower room equipped with handrails and bars. We are considerate to those with special needs and will assist wherever possible. A copy of our Access Statement is available upon request

Q Will my bedroom be en-suite?
A All our bedrooms are en-suite with toilet, hand basin and shower.

Q Will I need to bring my own towels and toiletries?
A We provide hand soap and all towels for in room use. You should bring your own towels for visits to waterparks and swimming baths.
Please bring your own toiletries. However, we are only too happy to help out if you have forgotten essentials.

Q What other facilities are in my bedroom?
A All rooms are centrally heated and have thermostatically controlled radiators. There is tea/coffee, digital TV, WiFi internet access, hairdryer and
wall mounted fan in each room. An Iron and ironing board is available upon request.

Q Can I gain access to my bedroom at all times?
A You will be given a room key on arrival and are free to come and go as you please during your stay. We have no curfew – only asking that early birds and night owls are respectfully quiet for other guests and our neighbours.

Q Can I drink the tap water in my bedroom?
A Yes – All cold water is a mains supply and is suitable for drinking.

Q Are you friendly? Will you look after me well?
A As you will see from some of the answers above we have a good sense of humour and enjoy the work we do.
Modesty prevents us from printing extracts from our Guest Comments Book. Come and experience our hospitality and read the book for yourself.