By making a reservation of
accommodation at The Malthouse you are accepting these terms and
conditions in their entirety.
GUEST ARRIVAL TIME: From 4pm to
We kindly remind guests that we do not accept arrivals other
than between these times.
We are pleased to provide
free overnight parking.
Daytime car parking may be possible, please ask during your
Our car park is at the rear of the house - there is one space
per guest room.
We do our best to accommodate every guest’s car but very large
vehicles (works vans, mini buses, large 4x4’s/people carriers
etc) may be unable to use our parking facilities.
PLEASE DRIVE SLOWLY AND PARK CAREFULLY.
ACCOMMODATION: The accommodation is
only to be used by those people described to us at the time of
booking. We should be notified of any changes prior to arrival.
It is the responsibility of the person/s making the booking to
ensure that only those people booked in use the accommodation.
All bedrooms are en-suite with towels, hand soap, hairdryer, TV
and tea/coffee. We provide bed and breakfast; there are no
self-catering facilities so we kindly ask guests not to eat take
away food and other meals in our bedrooms.
BREAKFAST: Is included in the cost
of your accommodation. Served 8.15am to 9am.
BOOKING: If you are booking far
enough in advance a written confirmation letter will be sent to
you by e-mail or post. The confirmation letter is proof of your
booking and should be shown to us on your arrival.
We are unable to accept bookings from guests attending events
that will mean they wish to come and go at unsociable hours
(e.g. ghost hunts).
We reserve the right to refuse any booking without needing to
give a reason.
ALTERATION TO A BOOKING BY US: In
the unlikely event of the need to amend your booking for reasons
beyond our control, The Malthouse reserves the right to make
alterations or cancellations to a booking.
In this case every attempt would be made to arrive at a
satisfactory conclusion for everyone.
GROUPS & PARTIES: If you are
booking more than one room we may require the names and
addresses of all party members. To ensure a restful stay for
every guest, we ask that guests keep to their own rooms and do
not invite friends or fellow guests into their rooms.
BALANCE/EXTRAS: Please pay any
outstanding balance upon arrival by cash or card.
We regret that we are unable to accept cheques or £50
deposit/payment has ensured that all the accommodation requested
by you has been reserved for you for the total number of nights
you have booked.
The booking has been accepted on the understanding that any
balance owing will be paid in full. It is the responsibility of
the person/s making the reservation that the full amount is paid
for all rooms, their occupancy and the total number of nights
Any deposit/payment will not be refunded; as
it is likely that accommodation reserved for you has been
refused to others for each of the nights you have booked.
If you cancel your booking we reserve the right to claim any
balance owing to us.
If a change to your booking results in our being out of pocket,
we may amend charges to recover any loss.
We cannot be held responsible for changes to or cancellation of
your booking, for reasons that are beyond our control.
A telephone call to make cancellations/changes to
reservations will only be accepted from the person who
originally booked. All alterations to bookings must be confirmed
We are sorry to have to point out the above details. The vast
majority of guests arrive to enjoy their stay and return year
TRAVEL INSURANCE: Holiday Insurance
can be obtained from Rothwell & Towler, who are one of the
companies able to arrange low cost protection for you that will
cover you in the event of a genuine need to cancel. For
immediate cover telephone: 0845 90 80 101.
We strongly recommend that you take out travel insurance cover.
DEPARTURE: Please vacate your room
by 10am on the morning of departure.
To avoid disturbance to other guests we ask that you do not
vacate before 8.00am.
AFTER DEPARTURE CHARGES: Your
accommodation will have been carefully prepared for your
arrival. Please treat our facilities with care and respect so
that others may continue to enjoy them.
After departure we reserve the right to make reasonable charges
and recover payment from you for any damage, loss or extra
cleaning over and above what could be reasonably be expected,
caused by your carelessness or misuse of our facilities.
BEHAVIOUR: Consideration must be
given for neighbours and other guests.
Illegal, offensive, excessive or rowdy behaviour will not be
tolerated. It may lead to the eviction of your party.
FIRE DETECTION EQUIPMENT: Guests
are reminded that it is an offence to tamper with the fire
detection systems or the fire fighting equipment that have been
installed to keep everyone safe. Anyone found to have put lives
at risk, will be asked to leave immediately.
PLEASE NOTE: No naked flames are permitted inside bedrooms and
buildings including candles, and birthday cake candles.
SMOKING: Is permitted in outdoor
areas only, please use the ashtrays and bins provided.
LIABILITIES: The Malthouse shall
not be liable for a) any damage or loss of property or any items
belonging to the guest, b) personal injury to the guests (but
only so far as such injury is not caused by The Malthouse